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Salesforce Certified Field Service Consultant Sample Questions (Q49-Q54):

NEW QUESTION # 49
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. service appointment
B. work order
C. work types
D. service report

Answer: B

Explanation:
Explanation
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5

NEW QUESTION # 50
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A. Create the products and the installation kits as serialized inventory.
B. Create the products and the installation kits as a single serialized product.
C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
D. Create the products and the installation kits as unsterilized inventory.

Answer: C

NEW QUESTION # 51
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
B. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Answer: C

Explanation:
Explanation
A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on the same Work Order. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 52
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B. Create a Work Type and Work Order for each Asset being serviced.
C. Create a Work Order and Work Order Line Item for each Asset being serviced.
D. Create a Work Type to automatically create relevant line items for each Asset.

Answer: C

Explanation:
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5

NEW QUESTION # 53
universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A. The standard installation date field on asset
B. A custom installation date field on products consumed
C. Fieldhistory tracking on asset
D. A work order related list on asset

Answer: B

Explanation:
Products consumed are records that track the products used during a service appointment[32]. A custom installation date field on products consumed would allow reporting on the volume of products installed within a specific timeframe by filtering on the installation date field values[33]. A work order related list on asset would show the work orders associated with an asset, but not the products installed. Field history tracking on asset would track field changes on an asset, but not the products installed. The standard installation date field on asset would show when an asset was installed, but not the products installed. References: https://help.
salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.reports_filter_date_fields.htm&type=5

NEW QUESTION # 54
......

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